FAQs

1. How can I track my order? Once your order is dispatched, you will receive a confirmation email with tracking information. Use this information to monitor the status and estimated delivery date of your beauty gadgets.

2. What shipping methods do you offer? We offer a range of shipping methods, including standard and expedited options. The available methods and associated costs will be displayed during the checkout process.

3. Do you ship internationally? Yes, Shop Soldora proudly offers international shipping. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country, which are the responsibility of the recipient.

4. How are shipping costs calculated? Shipping costs are calculated based on the weight of your order and your selected shipping method. The applicable shipping fees will be displayed during the checkout process.

5. What is the estimated delivery time for my order? Delivery times vary based on your location, the shipping method chosen, and potential customs processing. Please refer to the estimated delivery times provided during the checkout process.

6. Can I change my shipping address after placing an order? To ensure accurate and timely delivery, we recommend providing the correct shipping address during checkout. If you need assistance, please contact our customer support at support@shopsoldora.com as soon as possible.

7. What do I do if my order is delayed or missing? While we strive for timely delivery, unforeseen circumstances may cause delays. If you experience a delay or if your order is missing, please contact our customer support, and we will assist you in resolving the issue promptly.

If you have additional questions or concerns not addressed in our FAQs, feel free to reach out to our customer support team at support@shopsoldora.com. We are here to ensure your Shop Soldora experience is smooth and enjoyable.